GridOff
How can we help?
In an emergency, do not contact us. Call 112 or your local emergency number and follow the dispatcher's instructions.
Contact
For questions, problems, ideas or corrections to the content, email us at contact@customisedcloud.hr. We usually reply within a few working days.
To help us help you, please include:
- Your phone model and operating system version (for example iPhone 15, iOS 26 or Pixel 8, Android 16)
- The GridOff version
- What you did, what you expected and what happened instead; a screenshot helps
Common questions
I don't receive daily reminders.
Check that "Daily reminder" is on in GridOff's Settings and that notifications for GridOff are allowed in your phone's settings. Some Android phones also limit apps in battery-saving mode; allowing GridOff to run in the background helps.
The torch or SOS light doesn't work.
Some devices don't allow the flashlight to be controlled while the camera is in use or in low-power mode. Close other camera apps and try again. SOS can also run with sound only.
How do I move my progress to a new phone?
Your progress is stored only on your device, so it is not transferred automatically yet. Syncing between devices is planned for a future version.
How do I stop sharing usage statistics?
Open Settings in GridOff and switch off "Help improve GridOff for everyone". See the privacy policy for details.
I found a mistake in a guide.
Thank you! Please email us the topic name and what should be corrected. Accuracy matters to us, especially for first aid.
Company details
CUSTOMISED CLOUD d.o.o.
Pleternička 1, 31000 Osijek, Croatia
VAT ID: HR55752957606